Invent

2011 April


Is Your Organization Optimized? 8 Questions to Ask Yourself

Our country has gone from conversations about how to recruit and retain quality employees in a market with low unemployment just a few short years ago to conversations about how to find a job in a market with record unemployment numbers.

What’s missing is the most important conversation, regardless of our economic situation.

No one is talking about what needs to be done by companies to optimize their organization with the highest number of “A” players possible. What percentage is possible? If done properly, 80-90%. In our current economic climate it is especially important to move away from mediocrity. The 80-20 rule, as it relates to sales, is just not acceptable if you truly want to be successful in today’s market. For those who aren’t familiar with the 80/20 rule, it says that 20% or your sales organization will produce 80% of your revenue. Is this really what you’re company is committed to? Have you considered the possibility of what your revenues would look like with 80-90% of your sales organization achieving quotas vs. 20-50%?

Optimization Checklist

These questions are just some that you need to be asking yourself. If you’re not asking these questions, you are headed for mediocrity or possibly even failure.

  1. Have you calculated the costs of your hiring errors over the past two to five years? This is truly the only way to know how many millions of revenue dollars you’ve lost.
  2. Do you really know what type of people you’re looking for? Have you created a specific, measurable job spec using your current and past A players as the benchmark? Is the executive team aligned with regard to revenue and growth plans and how the sales organization directly helps to bring this revenue plan to fruition?
  3. Are you clear on your corporate culture, and have you put a process in place to assess candidate fit with your culture?
  4. Do you have a plan in place to assess your current employees and remove all your under-performers, as well as a timeline in which to complete this task?
  5. How are you finding candidates? If you employ an internal recruiting organization, are they posting ads on job boards or actively searching out quality candidates? Are you using contingent recruiting firms to find your candidates? Have you retained a firm for the search?
  6. Are you paying your internal recruiters at the same level you pay you’re top salespeople? If not, do you actually expect a 60-80k/yr recruiter to have the ability to find and attract a 300-400k/yr performer? If they had that ability, they’d be working for themselves, not for you.
  7. Do you have a plan to retain top talent?
  8. Have you created a list of questions, both open ended and closed, to qualify the competencies you require of your sales executives and management?

Read more...


The Best-in-Class Contingent Workforce Program

The new Contingent Labor Management research study, set for publication at the end of this month, continues the revolutionary discussions of last year’s benchmark report. The notion of the modern contingent labor umbrella, which includes SOW-based projects / services and independent contractors in addition to “classic” temporary labor, has forced companies across the globe to look to fresh strategies and approaches for both driving quality within their contingent workforce programs and ensuring that their SOW-based projects and services meet and exceed corporate expectations.

Aberdeen has peered into the Best-in-Class contingent workforce program and will divulge their strategies for success in the new Contingent Labor Management study. Top-performing companies are more likely than all other organizations to leverage unique tactics for efficiently-managing the attributes inherent in the modern contingent labor umbrella.

Companies who are struggling with compliance, quality, effectiveness and cost-related initiatives within their contingent workforce programs must follow the Best-in-Class lead to generate contingent labor efficiencies. Best-in-Class companies are:

  • 67% more likely than all other companies to standardize SOW management processes
  • 60% more likely to maintain real-time visibility into all subsets of contingent labor management, and;
  • 41% more likely than all other organizations to collaboratively share information regarding SOW-based projects / services and independent contractors between key stakeholders.

The new Contingent Labor Management research study publishes in less than two weeks. Additional early findings will be unveiled later in the week.

Thanks,

Christopher

Read more...


Employer Side Co-employment Risk Mitigation Ideas

Hiring contractors is generally deemed necessary in most organizations for a variety ofreasons. The main reasons for hiring contractors are: where a company requires external resources to augment a core group of internal employees for a set period of time or when a company lacks a certain set of expertise that cannot be found internally. In any event with the Demographic shifts and the war for highly skilled talent still alive the hiring of contractors is a growing trend not a declining one.

Unfortunately many HR folks still may not view the use of contractors as essential. In fact many HR professionals are often unaware that hiring contractors is happening right under their noses. This is often since contractor hiring takes place at the decentralized line manager level and is handled through an invoicing scenario vs. a HRIS system. Now due to the volume of expenditure on contractors there is a growing trend of Contractor Program Management becoming the domain of Procurement versus HR.

I am hopeful that HR’s prerogative will soon change since there is a growing need for contractors to be included in companies overall Talent Management strategies vs. seen as an external short term occurrence. With this need in mind, HR and Procurement will need to work together to manage this essential source of Talent as partners in order to balance the spend management vs. talent management dynamic.

Most of the information published publicly focuses on how contractors can ensure that they are to be deemed “self employed” vs. an employee and not much has been published on how employers can help protect themselves and mitigate the risks of co-employment (i.e. having your contractors deemed employees of your company by CRA or another government body).

In saying that, employers should not dismiss information written so far when developing their policies around the hiring and usage of contractors. These writings are good “tests” that will help in understanding some of the clear differences in day-to-day working scenarios. Also, the more that both employers and contractors do to ensure proper classification of their employment status the better.

First let’s understand why employers would want to ensure that their contractors are NOT deemed employees by CRA. The following are some of the consequences or risks that employers face if they have the unfortunate situation of having their contractors deemed employees:

1.Government Payroll Deductions: Your Company would be responsible for the Government Payroll deductions. This not only includes the EI (Employment Insurance) and CPP (Canadian Pension Plan) retro actively, but also the Income Tax deductions that you as the “employer” would have been responsible to withhold. Therefore if that “Consultant” happened to be aggressive on their tax returns you may be deemed liable by the government. In most cases this equals big dollars.

2.Law Suits for Employee Benefits: Your Company could be liable for the retroactive benefits that that those contractors would have been eligible for if they were employees of the company during that period of time (i.e. benefits, termination, pension, etc.). The precedence setting case on this topic was Microsoft who got hit for over $97 Million in benefits in addition to the ongoing legal cost of defending themselves.

3.Reputational Risk:This would tarnish your company’s brand that it portrays in the market place. Headlines reading “improper accounting practices” or “leaves employees hanging without unemployment insurance” are generally not the branding that any company seeks out.

Many of you are saying to yourselves OK these are only risks if we get caught.

Guess What?

With the economic uncertainty, these are the times that there is a higher probability that you will be caught.

With people being let go and contractors being terminated this is the time when your “contractors” are applying for employment insurance and it is at this time when both the contractor and the government become aware that the situation may have not been managed properly and the government investigation starts.

If you currently do not have a contractor management policy in place I would recommend you have one in place before a CRA or EI audit takes place. It helps to have documented procedures and processes in place to display that effort has been taken to manage things properly.

To help you define or enhance your policy to mitigate risks when hiring and using contractors the following are some best in class ideas:

NOTE: Before getting into the checklist the best advice I could give any employer would be to: BE ORGANIZED and BE DISCIPLINED!

It’s great to develop policy but if no one takes them seriously, ensures completeness of process and your process is made up of lots of “exceptions” you are not doing anything to ensure that you will come up clean during an Audit. Ideas that could help reduce the Employer Risk of Co-Employment :

1.ContractDocumentation–There must be a documented contract in place (signed and stored in a secure place) that clearly outlines the relationship, the responsibilities and meets the test of defining an independent contractor relationship.

2.Contractor Classification–Within Canada there are various classifications of “self employed individuals including incorporations. In actual fact companies can deal with all classifications of contractors as long as they are administered properly. Having all of your consultants classified as incorporations is positive but not bullet proof in proving separation. There have been many cases that CRA has disqualified an incorporation based on the situation. From a talent management standpoint only dealing with Incorporations may restrict your company from dealing with certain resources that you would like to engage with. Key points to ensure your contractors are classified properly include having proper proof of the business entity and associated tax numbers and ensuring that proper payroll remittances are being done.

3.Proper Government Payroll Remittances–One of the keys to mitigating risk is to ensure that proper payroll remittances are being completed. If the Government is receiving its remittances then there is no reason for them to investigate a situation. In saying that it’s important to monitor that the contractors or the 3rdparty that you have engaged to administer the contractual relationships to ensure they are making the proper remittances on the contractor’s behalf. Having the contractors on your own employee payroll is a big NO NO. Although it will allow you to monitor proper government payroll remittances it will be potential evidence that this resource was acting as more of an employee than a separate contractor. Auditing each one of your contractors payroll accounts is burdensome and not a realistic option. Generally 3rd party companies that specialize in providing contractor and payrollingsolutions are your best bet to ensure completeness and real-time reporting. As an FYI these companies are not the ADP’s and Ceridian’s of the world although they may tell you they may be able to do it for you. Running them through ADP or Ceridian without a 3rd party administering the contracts is similar to running them through your own company payroll and should be avoided.

4.”Looks like a Contractor, Smells like a Contractor” Test -I will refer you to my previous post on this string that described some of the things that can define the day-to-day working relationship i.e. tools used, direction given, profit or loss risks, integration with your employee workforce, etc. Although these are often written to help guide the contractor it’s important to that these types of issues are addressed and adhered to when creating employer side policy.

5.Contractor Commercial Insurance -This sounds like a weird one. But it is actually a very clear test of self employment that gives proof to a self employed mentality of a contractor. If the contractor has paid money and taken the time to obtain commercial liability insurance and or errors and omissions insurance, the government sees that as a true effort in being made to be a separate enterprise. In saying that, in my experience I know only a very small percentage of independent contractors that have insurance or are willing to pay the large premium that this type of insurance may cost. Often some 3rdparties or staffing agencies will offer umbrella coverage under their policy. Although this sounds good it does not help mitigate the risk of co-employment. The contractor must have its own insurance to protect the employer and I advise that employers gain proof of this insurance when signing up a contractor. As a solution a few innovative 3rd party payrollingcompanies may be able to facilitate contractors in obtaining separate insurance at reasonable premiums and then tracking the proof of this insurance as part of their overall process.

6. Documented proof of Contractor Classification Education–One of the reasons the Government has put legislations in place concerning co-employment was to protect contractors/employees from unscrupulous employers that hire the resource as a contractor vs. employee in order to avoid paying taxes and benefits. When a process of educating the contractor is well documented to prove the contractor was well aware of the situation, the pros and the cons, as well as their responsibilities etc. the risk of being deemed in the wrong is lessened and it should hopefully help in avoiding an Enterprise wide audit of ALL contractors across the organization.

7.3rd Party Representation of Independent Contractors-One of the cleanest ways to ensure a separation between your contractors and your company is to have a 3rd party represent them and administer their contracts on your behalf. This passes the contractual employment relationship to the third party. In doing this please BEWARE that passing this responsibility on to a company that is not properly administering the contracts or completing government payroll remittances correctly does not protect you. Without proper administration and remittances as well as complete proof and documentation of the separation, CRA and other government bodies will look at the final end-employer (that usually has the deepest pockets) to investigate. Good 3rdparty firms will advise you on policy and methodologies to ensure risk is mitigated and follows up to manage the contracts and payrollingto ensured a disciplined complete approach is in place.

Whatever you decide to do –it is also wise to seek the advice or approval of appropriate legal counsel within your organization –every company is different and your legal counsel is there to advise you on what works for your organization.

Read more...


Revolutionizing the Contingent Workforce

In less than two weeks, Aberdeen will publish my latest Contingent Labor Management research study. The June 2010 edition of this crucial research report was revolutionary in scope and began to spark discussions of the modern contingent labor umbrella, a blanket term leveraged to describe the “new” scope of what is considered contingent labor: “classic” temporary labor (sourced through staffing agencies and suppliers), statement-of-work (SOW)-based projects and services, and independent contractors.

The new Contingent Labor Management study seeks to evolve on this concept and unveil a series of modern approaches and strategies that companies are leveraging to efficiently manage the full scope of the contemporary contingent workforce. The new study finds that over 22% of the typical organization’s workforce is considered contingent; this figure, trending from 17% in 2009 and 20% in 2010, will soon reach the quarter mark (25%) before 2011 has come and gone, reinforcing the need for effective strategies to manage all facets of modern contingent labor.

Sixty percent (60%) of companies state that SOW-based projects and services have received the most organizational attention over the last year, ahead of all the other aspects of the contingent labor umbrella. The new Contingent Labor Management report will unearth findings around this aspect of the contingent workforce, including the top strategies leveraged by Best-in-Class organizations to ensure that their SOW-based project and services meet or exceed pre-defined expectations, goals and objectives.

The new study will also detail some new metrics that will further revolutionize Aberdeen’s coverage of this critical research space. Stay tuned for additional early findings over the next ten days.

Thanks,

Christopher

Read more...


Benefits of Centralizing your Contract Workforce Management Program

Read more...


Why Centralize Your Contract Workforce Management Program?

Read more...


What Employers Look Up on Social Media Sites

Mostly what HR professionals are looking up online is pretty standard information about candidates, like LinkedIn recommendations. Fewer — but still quite a few — are trying to find out more controversial stuff, such as photos or what groups on Facebook a job candidate belongs to.

That’s the upshot of a SHLPreVisor study of more than 460 human resources professionals. The majority (53%) were in Europe, the Middle East, and Africa, with 39% in the Americas and 8% in Australasia. Here’s a chart showing what’s being searched:

What Employers Look Up Currently look at Plan to
Previous work history 46% 15%
Education 46% 14%
Recommendations from others (e.g., on LinkedIn) 33% 19%
Other candidate information (e.g., hobbies, interests) 24% 16%
Candidate’s stated interests, “Likes”, current activities 21% 15%
Comments/links posted by candidate 21% 15%
Group affiliations (e.g., community or religious groups) 21% 11%
Pictures 15% 8%
Comments/links posted by candidate’s friend 10% 11%

Read more...


Full width post

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur non nibh velit. Donec tincidunt, orci at molestie bibendum, magna sem facilisis risus, vel placerat mi neque in tellus. Morbi urna magna, convallis dictum posuere id, adipiscing a augue. Nullam est eros, suscipit eget dictum sit amet, rhoncus id magna.

Read more...


Post with right sidebar

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur non nibh velit. Donec tincidunt, orci at molestie bibendum, magna sem facilisis risus, vel placerat mi neque in tellus. Morbi urna magna, convallis dictum posuere id, adipiscing a augue. Nullam est eros, suscipit eget dictum sit amet, rhoncus id magna.

Read more...


User friendly shortcodes included

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Curabitur non nibh velit. Donec tincidunt, orci at molestie bibendum, magna sem facilisis risus, vel placerat mi neque in tellus. Morbi urna magna, convallis dictum posuere id, adipiscing a augue. Nullam est eros, suscipit eget dictum sit amet, rhoncus id magna.

Read more...


Twitter

Contact us!

  • user_white 2430 Meadowpine Blvd., Suite 101, Mississauga, ON, L5N 6S2, Canada
  • speech_white Tel.1-866-837-8630
  • mail_white E-mail: info@cwsolutions.ca

Visit our social profiles:

Scroll to top