Some jobs are easily understood. If I were to tell you I was a teacher, you’d have a pretty good idea of what I do for a living. But when you’re a Product Manager for a Software-as-a-Service company, not many people understand your job.
And so, I turn to my hard drive to present a random list of items in an effort to help people learn more about me and my role at Fieldglass.
Release Previews – carefully organized, with various templates dating back several years, the Preview provides our customers the first glimpse into the goodies that lie ahead in the next release. The most recent document, March 2011 Preview, is merely a shell awaiting me to pick up my pen (keyboard) to describe what exciting features will be in our next release.
Frequently Used Queries – I have a secret to reveal, I rely on cheat sheets to remember some of the queries I use to do some specialized tasks in my test environments. This certainly beats having to ask a member of the development team to remind me of the name of a certain table, or other technical things that are beyond my realm!
Release Trackers – the lifeblood of what content must be considered in the next release. During the planning phase of a release (such as the time period we’re in right now), this document is updated dozens of time each day. Items are added, removed, modified, scoped, prioritized, re-prioritized, shortlisted, un-shortlisted, etc. I no longer store this document on my hard drive, so the ones I have are fairly old. I even found one called the “Vish List” from 2004. Vish is our Vice President of Development, and my manager. If you WISHED for an enhancement to get in, you’d put it on the VISH list and hope, beg, or bribe, for it to get into the release.
Project Elmo – While perusing my hard drive I came across a folder entitled “Project Elmo.” Not recalling what it was, I glanced inside to discover the documents that led up to the Roadmap for 2008. What did Elmo have to do with it? I have no idea!
Blackmail Material – My favorite folder which contains pictures of various members of Fieldglass. I use these in a pinch to remind my colleagues that perhaps they can live without the enhancement they are insisting get into the next release. Okay, not really. But I do have some pretty funny pictures!
Trend Binders – notes and lists that make up some long-term strategic items to keep on our radar. Some will never make it into a release, some already have, and some will be coming this year.
Old Files – When I first started at Fieldglass, I was the Manager of Supplier Relations. Later, I managed the Help Desk and oversaw the creation of a team to manage customers post-implementation (which has evolved to be our current Command Center). It’s fun to look back at these files, which include training materials dating back to 2002 (wow, has our application changed!), lists of enhancements that would benefit suppliers and partners (most of which we’ve incorporated over the years), and help desk reports such as call volume, response times, etc.
Thanks for the stroll down memory lane. When is the last time you went through your hard drive?